Is the Heavenly Bodies Astrology Deck & Little Guidebook available for wholesale?
Yes! Please visit the "Wholesale Orders" tab on this website.
ORDERS & RETURNS
What is your return policy?
Due to the delicate & often handmade nature of our offerings, we do not accept returns or exchanges on any orders.
When will my order ship?
We ship orders from our Los Angeles warehouse on Tuesdays. For example, if you place an order on Friday it will ship on Tuesday. Keep this in mind when selecting your shipping preference at checkout. The estimated shipping ETA provided by your chosen carrier is the shipping time AFTER we have packed & shipped your order. Our tiny team says thank you for your patience & understanding.
Where does my order ship from?
All orders ship from our Los Angeles warehouse.
Can you include a customized note with my order?
Because our inventory ships from a third party warehouse, we are not able to customize packaging & no, we cannot include personalized notes. We do promise, however, each package is beautifully wrapped & fit for gift-giving.
What if my order tracking says "delivered" but I didn't receive my package?
We aren't able to offer refunds on packages that show "delivered" but you didn't receive. Most often, they are left with a neighbor (ask your neighbors if your package is missing). The worst case scenario, is that your package has been stolen off your doorstep - which is, sadly, not something we can take responsibility for. We recommend placing a sign outside of your home with directions on where packages can be safely left in the event you are not home.
Why is shipping outside of the US so expensive?
At the time of your purchase, your shipping fees are quoted straight from your chosen carrier (we don't mark them up, we make no profit on shipping). Over & above your shipping quote, you may also receive an additional "import duty" fee once your oder arrives in your country. These additional fees are unpredictable & also out of our hands (we don't make money on these either - this is a government issued charge & they vary from country to country). No matter where we are shipping, the only profit we make is on the actual product (not on any of the shipping expenses).
Will I need to pay additional "import duty" fees if I live outside of the US?
Each country has different & ever-changing import fees, making it impossible for us to predict what you may (or may not) be charged by customs when your package arrives in your country. This is outside of our hands & unfortunately, not something we're able to advise or predict. Please be prepared to receive a separate import charge when placing an international order (on top of whatever you pay for shipping with us). If you have received a high import duty & would like to better understand the charge before paying, inquire with your shipping carrier (for example, if your order shipped via UPS, please contact UPS).
Is there a cheaper alternative for shipping outside of the US?
Not through us, unfortunately. The shipping quotes shown to you through our website (plus any potential import fees once your order arrives) are the best we can do. We do not make money from these international shipping expenses. We understand you may not want to deal with international shipping & welcome you to search online for more affordable options or check booksellers near you.